HAT RETURN / EXCHANGE POLICY

- ALL BUCKET HATS OF FAUX FUR ARE FINAL SALE. NO REFUNDS OR
CANCELLATIONS WILL BE ACCEPTED.
- PRE-ORDER PRODUCTS CANNOT BE RETURNED.

LAMBERT Size Exchange/ Store Credit Policy:
- Size exchanges/ damaged item: Before ordering your hat, we recommend to
measure your head with a soft tape measure to determine your size.
If you ordered the wrong size or your hat seems to be damaged, the customer is
to email INFO@TYLERLAMBERT.com within 7 days or order delivery. Please
make sure to include your order number in emails to our customer service team
and we will strive to contact you within 24 hours, Mon-Fri.

- All hats being exchanged or returned for store credit must have the
following included in return postage to be able to process exchange or
store credit- packing slip with order #, poly bag, hang tag attached to hat
- PLEASE NOTE* It is under the review of our customer service team
at Lambert whether or not to issue an exchange or store credit .
- If the hat has any of the following signs of wear, it will not be exchanged
nor will store credit be issued.

- scent/ perfume
- damage to faux or dirt
- makeup or oil stains
- photos seen wearing/ posting hat on social media

- Customer is responsible for return/ exchange shipping to LAMBERT and exchange shipping to customer. A customer service agent will be in contact with those rates, rates may vary.
- Customers returning products internationally must pay all associated duties and taxes for the shipment, or LAMBERT will not be able to accept the return.
- LAMBERT is not responsible to cover any shipping costs.
- Please note all shipping costs are non-refundable.
Return Address:

LAMBERT
1039 Havenhurst Drive
WEST HOLLYWOOD, CA 90046

______________________

FOR EVERYTHING ELSE:

- ALL SHOES, BEDDING, ACCESSORIES, AND CLEARANCE ITEMS ARE FINAL SALE.
- In case of flaw or irreparable issue please email our customer service team
within 14 business days of delivery date. Email: info@tylerlambert.com

SHOES: FINAL SALE. NO REFUNDS OR CANCELLATIONS WILL BE ACCEPTED.

Size exchanges/ receive damaged item:
If you ordered the wrong size or your shoes seems to be damaged, the customer is to email INFO@TYLERLAMBERT.com within 7 days of order delivery to arrange an exchange - ONLY AN EXCHANGE WILL BE ACCEPTED, NO REFUNDS. Please make sure to include your order number in emails to our customer service team and we will strive to contact you within 24 hours, Mon-Fri.

The shoes must be in original, unworn condition. Must have NO SIGNS OF WEAR on the soles or anywhere on/in the shoe in order to receive an exchange. 

- Customer is responsible for return/ exchange shipping to LAMBERT and exchange shipping to customer. A customer service agent will be in contact with those rates, rates may vary.
- Customers returning products internationally must pay all associated duties and taxes for the shipment, or LAMBERT will not be able to accept the return.
- LAMBERT is not responsible to cover any shipping costs.
- Please note all shipping costs are non-refundable.

Return Address:

LAMBERT
1039 Havenhurst Drive
WEST HOLLYWOOD, CA 90046

- HANDBAGS: NOT ELIGIBLE FOR EXCHANGE. The customer has 14 business days from receiving the order to arrange a return, please email info@tylerlambert.com to do so. Please follow return instructions below. 

Return Instructions:
- Merchandise must be in unused condition with all labels attached to the
product and original packaging intact- packing slip with order #, polybag, dust bag, and all original tags
must be attached.
- Under review of staff, if item is returned “Damaged”- it is up to staff’s discretion whether or not to
issue a refund or store credit.
- Again, LAMBERT is NOT responsible for return/ exchange postage. See return
address below:

LAMBERT
1039 Havenhurst Drive
WEST HOLLYWOOD, CA 90046

______________________
INTERNATIONAL SHIPPING IS NOW AVAILABLE - if you do not find shipping to your
destination, please contact INFO@TYLERLAMBERT.COM
We strive to reach our customers quickly, if order is not delivered within 2-4 weeks, please email INFO@TYLERLAMBERT.COM

- Customers returning products internationally must pay all associated duties and taxes for the shipment, or LAMBERT will not be able to accept the return.
- LAMBERT is not responsible to cover any shipping costs.
- Please note all shipping costs are non-refundable.

 ______________________

SHIPPING DELAYS & LOST OR STOLEN PACKAGES 

LAMBERT is NOT responsible for stolen packages. All packages that are delivered with proof of delivery provided by the carrier to the shipping address you as the customer provided- if delivered on your property, neither LAMBERT nor your chosen delivery service is responsible. If package is stolen we recommend contacting your local law enforcement. 

If your package is LOST by selected delivery service, LAMBERT will file a claim with the selected carrier- mind you this takes 3-5 business days. We also recommend the customer to also file a claim for the lost package- please remember to include your tracking number. Our customer service agents will work with you on a case by case scenario. Please allow 15-45 business days to find resolutions to these sort of problems. We strive to help all of our customers and ensure them to receive their order. 

Delayed packages may be held at a delivery Hub where is states on your tracking "LABEL CREATED" or your shipment has not moved. Often this happens with a surplus of orders at the warehouse. When this happens we work with the carrier to locate your order. Please allow up to 30 business days for this to be handled. Our customer service agents will work with you closely to find a solution for this on a case by case scenario.